This Privacy Policy describes how SupplyShop (Montalto Distribution Trading as SupplyShop, ABN: 63 844 502 631) ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website.
1. PAYMENT SECURITY & BANKING DATA
Your financial security is our priority. SupplyShop does not store, process, or save any credit card numbers or banking information on our website.
All transactions are processed through our secure, PCI-compliant payment partners, Square and PayPal. When you check out, your payment information is encrypted and transmitted directly to these providers. SupplyShop never sees or stores your full card details or bank login credentials; we only receive a notification from the provider once your payment is successfully completed.
2. COLLECTION OF PERSONAL INFORMATION
We only collect personal information that is reasonably necessary for our business functions. This includes:
Order Information: Name, billing address, shipping address, email address, and phone number.
Device Information: IP address, browser type, and time zone, collected automatically via cookies to help us improve our site functionality.
Communication Data: Information you provide when contacting our customer service team at info@supplyshop.com.au.
3. HOW WE USE YOUR INFORMATION
We use your personal information to fulfill our commercial obligations to you:
Processing orders and arranging for shipping.
Providing you with tax invoices and order confirmations.
Communicating with you regarding your orders or inquiries.
Screening orders for potential risk or fraud.
With your explicit consent, providing you with information or advertising relating to our products or services.
4. DISCLOSURE TO THIRD PARTIES
We share your personal information with trusted third-party service providers to facilitate our operations:
Logistics Partners: To deliver your goods to the addresses provided.
Nisbets Wholesale: As a Nisbets Wholesale Partner, we may share order details to facilitate direct-from-manufacturer shipping.
Legal Compliance: We may share information to comply with applicable laws or to respond to a lawful request for information.
5. DATA PROTECTION
We take all reasonable technical and organizational steps to protect your personal information from misuse or unauthorized access. We destroy or de-identify personal information when it is no longer needed for the purposes for which it was collected.
6. YOUR RIGHTS
Under the Australian Privacy Principles, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or out-of-date information.
Opt-out: Unsubscribe from marketing communications at any time.
7. CONTACT US
For more information about our privacy practices, please contact us at info@supplyshop.com.au or by mail:
SupplyShop Attn: Privacy Officer 4 Spring Street, Mittagong, NSW 2575 Australia