Shipping & Delivery Information - SupplyShopShipping & Delivery Information
1. Metro Areas
For all metropolitan orders meeting our $300 minimum order requirement, delivery is free.
| Location | Delivery Times | Orders $300+ (Small Items Only) |
|---|
| SYDNEY METRO | 1-2 Days | FREE |
| MELBOURNE METRO | 1-2 Days | FREE |
| BRISBANE METRO | 1-2 Days | FREE |
2. Regional Delivery Charges & Times
Regional shipping fees are automatically calculated at checkout based on your total order value bracket.
Australian Capital Territory (ACT)
| Location | Delivery Times | Order Total: $300 - $700 | Order Total: Over $700 |
|---|
| Canberra / ACT Towns | 1-2 Days | $40 | FREE |
| ACT Regional Areas | 2-3 Days | $60 | FREE |
New South Wales (Regional)
| Location | Delivery Times | Order Total: $300 - $700 | Order Total: Over $700 |
|---|
| Regional Towns | 1-2 Days | $60 | FREE |
| Regional Areas | 1-5 Days | $40 | FREE |
Victoria (Regional)
| Location | Delivery Times | Order Total: $300 - $700 | Order Total: Over $700 |
|---|
| Regional Towns | 1-2 Days | $20 | FREE |
| Regional Areas | 1-6 Days | $40 | FREE |
Queensland (Regional)
| Location | Delivery Times | Order Total: $300 - $700 | Order Total: Over $700 |
|---|
| Regional Towns | 1-6 Days | $40 | FREE |
| Regional Areas | 1-11 Days | $90 | FREE |
South Australia
| Location | Delivery Times | Order Total: $300 - $700 | Order Total: Over $700 |
|---|
| Regional Towns | 2 Days | $30 | FREE |
| Regional Areas | 2-4 Days | $40 | FREE |
Western Australia
| Location | Delivery Times | Order Total: $300 - $700 | Order Total: Over $700 |
|---|
| PERTH | 5 Days | $70 | FREE |
| Regional Areas | 5-14 Days | $90 | FREE |
Northern Territory
| Location | Delivery Times | Order Total: $300 - $700 | Order Total: Over $700 |
|---|
| DARWIN | 4 Days | $120 | $170 |
| Regional Areas | 4-12 Days | $140 | $170 |
Tasmania
| Location | Delivery Times | Order Total: $300 - $700 | Order Total: Over $700 |
|---|
| HOBART / LAUNCESTON | 4 Days | $40 | $70 |
| Regional Areas | 4-12 Days | $60 | $70 |
3. Important Delivery Information
- Minimum Order Requirement: A strict minimum order total of $300.00 applies store-wide to successfully checkout.
- Order Fulfillment: We source small goods based on real-time supplier availability. If we cannot fulfill your item, we will contact you within 24 hours to offer an immediate full refund or alternative product.
- Exclusions: This matrix is not applicable for Refrigeration, Chairs, and large/heavy items. Please contact our team at info@supplyshop.com.au for pricing on bulky goods.
- Kerbside Delivery: Delivery of cooking machines, refrigeration, and flat-pack furniture is made to kerbside only. Drivers cannot negotiate lifts or stairs.
- GST: All delivery prices listed above are GST exclusive.
- Stock Availability: Estimates are based on items marked [✓ In Stock]. Backordered items will be dispatched together once the full order is available.
- Timeframes: Freight times are a guide only. SupplyShop is not responsible for unforeseen courier delays, sometimes the delivery may be late depends upon the courier company but we will notify the updates.
5. Hassle-Free 30-Day Returns
Goods may be returned for a refund, exchange, or replacement within 30 days, provided they are unused, in saleable condition, and in original packaging.Exclusions: Hygiene-restricted items, special-to-order goods, and 'last-in-line' products may be non-returnable.
Shipping Costs: Return freight costs are the responsibility of the customer unless otherwise agreed by SupplyShop management.
